We recommend refreshing the water regularly and cleaning the tank and pump every 2–4 weeks, depending on usage and the number of pets.

We recommend replacing the filter every 2-3 weeks, depending on usage, the number of pets, and how much debris, such as pet hair and dust, collects on the filter.

The filter helps catch debris such as pet hair, dust, and other small particles during daily use.

We do not recommend it. The filter helps catch debris such as pet hair, dust, and other small particles during daily use.

The Cordless version offers more flexible placement and is powered by a rechargeable battery. The Plug In version is ideal for continuous everyday use near a power source.

Do not immerse the base in water. Wipe it clean with a soft, damp cloth. Removable parts should be cleaned according to the care instructions.

PurePod features a 304 stainless steel drinking tray and BPA-free plastic components.

Each PurePod fountain includes the fountain unit, filter, cleaning brush, Type-C power cable, and instruction manual. The Plug In version also includes a power adapter.

Returns are accepted within 30 days of delivery. For non-defective returns, the product must be returned in good condition with all major components, accessories, and the original packaging included. Return shipping costs apply.

For non-defective returns, yes. Please keep the original packaging until you are sure you would like to keep the product.

Yes. Normal testing and use of the included starter filter does not by itself make the fountain ineligible for return.

Yes. All PurePod fountains are backed by a 1-year limited warranty against manufacturing defects under normal household use.

Orders are typically processed within 1–2 business days. Delivery times vary by location and carrier, and estimated delivery dates shown at checkout are not guaranteed.

Please contact us at [support@petmorix.com], and our team will be happy to help.