Shipping Fees： 

Shipping is calculated based on product category and order subtotal. The final shipping fee will be shown at checkout.

1) Feeders & Water Fountains

  • Orders ≥ $89.00: Free Shipping
  • Orders < $89.00: Shipping $6.99

2) Filters

  • Orders ≥ $39.00: Free Shipping
  • Orders < $39.00: Shipping $4.99

Taxes and Duties:The prices displayed for our items don't include taxes and customs fees. 

If  you have any queries or concerns about your order, don't hesitate to reach out to our customer support team 📧 support@petmorix.com. We're always ready to assist and enhance your Petmorix experience.

Order Processing Time：

Most orders ship within 3 business days after payment is received. We ship to all locations in the United States (excludes AK, HI, PO.BOX). Delivery times vary depending on your location.

Processing does not include weekends or U.S. public holidays.

Transit timelines are carrier-dependent and begin after the order is shipped.

Shipping Confirmation & Order Tracking：

Once your order ships, you'll receive a shipping confirmation email with your tracking number. Keep this for your records.

FAQS

Pure Pod Pet Water Fountain:

It is recommended to clean the fountain every 5-7 days. Please note that the base of the fountain can’t be washed with water, the remaining parts can be water washed.

The operating noise is very low (usually ≤25 dB).

It is suitable for cats and small dogs. For large dogs, we recommend choosing a large-capacity model (3L or above).

Recommended replacement frequency: Every week

Replace more frequently if you have multiple pets or live in an area with hard water.

Not recommended. The filter helps remove hair, debris, odors, and some heavy metals. Using the water fountain without a filter may affect water quality and shorten the pump’s lifespan.

It is recommended to change the water every 2–3 days and clean the tank and pump at least once a week.

We have both cordless and plug-in versions. The cordless version can be used without power. The battery capacity is 7500mAh, providing power for up to 60 days.

Duo View Automatic Pet Feeder:

It is suitable for cats and dogs, especially for busy owners, short trips, or pets that require scheduled feeding.

Dry kibble/Freeze-dried mixed food (with regular-shaped pieces). Not recommended for wet food, canned food, or powdered food.

Usually 2–14 mm in diameter (please refer to the specific product description).  Oversized kibble may cause food jams.

  • Dual power supply (adapter + batteries)
  • Automatic feeding continues on battery power if electricity is interrupted (three D batteries must be installed in advance)

Yes. Common features include: 1–10 scheduled meals per day/ Adjustable portion sizes per meal (by portions or grams)

Under normal use, with dry and properly sized kibble, food jamming is rare.  

Remember to clean the food outlet：Avoid adding too much freeze-dried food.

Clean the food container and outlet once a week. Clean more frequently in hot or humid environments.

Our feeders feature anti-pry and anti-tip designs, effectively preventing pets from stealing food.

Yes. A desiccant helps prevent pet food from absorbing moisture, clumping, or molding, reduces the risk of food jams, and helps keep the food fresh.